Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Canada : 3 - 5 business days
- United States : 1 - 5 business days
- Europe : 3 - 5 business days
- Australia, New Zealand and Oceania : 3 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Care instructions
Wash - in Warm or Cold water on Delicate. Dryer - Tumble Dry, Low Heat or Delicate Cycle. I suggest using a garment bag or pillow case when washing and drying so items don't get caught the machine or other clothing. DO NOT BLEACH. Best results wash with towels or bedding.
Custom and personalized orders
Please note that some of my custom orders may take up to 4 weeks depending on other orders in my production queue.
Copyrighted Patterns
What this means is that you can not deconstruct my products and make patterns to sell or make a mimic product to sell without written consent or a license.
Wholesale availability
I do offer Wholesale pricing. Please convo me for more details.
Clearance Items
All Clearance Items are not returnable. My clearance items are at least a year old or leftover inventory from stores and craft shows. All items are new, not returned items.
Yarn Sales
I purchase a lot of yarn from wholesalers. Sometimes I over order and look to sell yarn I've not used in the previous year. This is premium yarn, not mill ends or left overs. What is list is what I have to offer. Large order will ship USPS Ground. Also we vacuum seal large orders in order to ship in a small box or poly mailer bag.